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Customer Privacy Policy

We store and store your information according to the highest standards in Bulgaria. We have established strict procedures and privacy rules for our customers.
The European Union has recently adopted a General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27.04.2016, which we will refer to here as "the Regulation". Its purpose is to protect the use of your personal data. According to him, "personal data" is any information that pertains to you as a user and through which you can be identified. The use of your personal data is called "processing" and this may not only be our collection of us when using our platform but also any other action with them.

What are our principles for protecting your personal data?

Legality and transparency

We process your personal data in accordance with the law absolutely open and transparent:

In order to comply with the usa contract when we provide our services;
With your consent, when necessary;
In order to legitimately perform our activities,
To improve your user experience by introducing new products and services,
Another legitimate purpose.
You decide yourself how you will use our services and whether you will use them. The registration forms have mandatory fields marked with an asterisk, without which it is impossible to provide the service or parts of it, but everything else you decide on.

Right to an informed choice

We always provide you with accurate information and give you the right to choose the type of personal data we collect from you as well as the purposes and timing for which we collect and process it. We will not use your personal data for purposes incompatible with these principles, our Privacy Policy, or specific notifications related to our services.

Access your data

We provide you with reasonable access and ability to review, correct, supplement, transfer or delete your personal information shared with us.
Goal limitation

We use your personal data only for the purposes specified at the time of collection, as well as for additional, compatible, purposes, in accordance with the law.

Data security

In order to protect your personal data from abuse, we apply strict safeguards to protect the information we store and require the same level of security from our partners as we provide it to meet your obligations.

Accountability for further transfer

We share your personal data with third parties only if they are required to provide them with the same levels of protection as we provide.

How we use your data
We collect and use your personal information so that we can fulfill our obligations to you as a user of our services described in our Terms and Conditions. Here are some examples of how we do it:
By virtue of the agreement between us, we use your personal information so that we can fulfill our obligations to you. We need the data to be able to keep in touch with you in connection with our services (for example, to make a delivery, to make a payment to let us know about our latest discounts and promotions, etc.). To ensure that you can use our site, we maintain accurate contact and registration data, provide complete customer support, offer you services and features that you are interested in.

Protecting Your Identity

We take care of the security of your information that is stored with us.
Research and InnovationWe create new features and services by using development tools and include data analysis activities.


We offer you promotional offers according to your interests. This may be related to automatic data collection tools. We may share some of your information with marketers and digital marketing networks to show you ads that are of interest to you.

What data you collect
The personal data we collect from you depends on the services you use and may include the following:
Information you provide directly
Feedback information about you (for example, name, address, phone number, email address and other similar contact details).
Data needed to process payments and to prevent fraud.
Account details - information about how you buy or sign up for our services, service types, transaction and payment history, and other information related to your account.
Secure access data - We collect user IDs, passwords, password memos, and other security information related to authentication and access to your accounts.
Demographics - for example, the country you live in, your gender, age.
Preferences - We collect information about your preferences and interests in relation to our services (from what you share with us and the conclusions we make on the basis of the facts provided) and your preference for receiving messages from us in order to improve the service that we give you.
Social Networking Data - We offer social media features that allow you to share information with your social networks and communicate with us through various social media websites. Using these features can result in collecting and sharing information about you, depending on the feature. Therefore, it is important to familiarize yourself with the privacy policies and settings of the social media sites you use.
Other unique identifying information - such as data you provide to us through personal contact, online, by telephone or mail or other customer service channels, answers to questions from user surveys or competitions, and additional information we collect to facilitate delivery of our services and to answer your inquiries.
Remember that you do not have to share your personal data we require, although in some cases, if you choose not to share this information, we will not be able to provide you with our services, certain specialized functions, or respond effectively to your inquiries.
Information we collect automatically when you use our services
information about your visit and activity on our website, including the content you are browsing. Part of this information is collected through our automatic data collection tools that include cookies and web bookmarks.
anonymous responses to inquiries or aggregated information on how our services are used.

Third Party Information
We receive information from third parties that we believe to be trustworthy and which is publicly available. Such information is personal data such as name, address, email address, interests, and certain demographics.
In order to offer certain services at the corporate level, we receive your business contact details from a specific official of your organization or school. If necessary, we may use information provided by you or your employer, along with information from publicly available and other online and offline sources, to contact you about the services we provide.
We collect your personal data when you use our services or when you communicate with us by phone, mail, skype and all the modern ways of communicating.

How do we protect your data?
We have put in place reasonable technical and administrative measures to protect the personal data we process in order to ensure that unauthorized persons have no access to them and to prevent them from leaking, and to ensure their proper use under the law and for a period these data are legitimately needed.

How we share your data
We share your personal information only as follows:
Sharing with service providers
We use service providers who perform certain activities on our behalf. These service providers may be located both in the European Union and the European Economic Area, as well as in the United States or other countries worldwide and offer services such as processing credit card payments, customer support, order execution, delivery of products, content customization, IT services, email service providers, data hosting, or others. Our service providers are required by our legal relationships and legal regulations to keep personal data received from us and are not allowed to use them for purposes other than to perform the services according to our instructions.
Compliance with the lawWe may share your personal data if we are required to: (a) respond to duly authorized requests for information from law enforcement agencies and comply with national security requirements and other law enforcement requirements; (b) comply with a law, order, subpoena or court order; (c) Investigate and help prevent threats to security, fraud or other criminal or malicious activity; or (d) protect the rights or personal safety of our employees and third parties under applicable law.

How can you get more information from us?
You can choose to receive additional information from us in the "Your Account / Settings" Menu;

Ads and offers on third party sites
We have ads on third-party websites. Sometimes this is accomplished by sharing personal information as described in the How to Use Automatic Data Collection Tools section.
In addition, we use and allow ad networks and other third parties to use cookies and other automatic data collection tools to determine how you interact with our website, messages and services as well as certain partner websites and identify interests create accounts and interest segments to offer you the most useful and relevant Services.

How we use automatic data collection tools
We use and allow certain other companies to use cookies, webcards and other similar technologies ("automatic data collection tools") in connection with our services. We do this to understand how you use our services and to improve your user experience.
More information about automatic data collection tools can be found at
What are cookies? Cookies or cookies are text data stored in the user's browser for use on web pages. This data allows you to identify the user's device and the correct behavior of a web page that is tailored to its individual preferences. Cookies typically contain the website name, the end storage time, and a unique number.
How do we use cookies? We use "cookies" to adapt page content to user preferences and to optimize the use of the website. Through them, we also create anonymous statistics (about user behavior on the site) to improve the structure and content of the site. The goal is to provide optimal results personally for you.
What cookies do we use? We use two types of cookies - "session" and "fixed". Session cookies are temporary files that are on your device until you exit the website or disable the software you are viewing the web pages (web browser). Fixed cookies are kept for the time specified in the cookie parameters or until they are manually removed by the user. Here we describe in more detail all kinds of cookies: A. Types of cookies. Type - need of service:

B. Types of cookies according to the time the cookies will be stored in the user's device:

C. Types of cookies by origin - the administrator who manages the cookies:

Note: Cookies can be activated from partner servers from another location - another country or even a different legal system. They may have other standard cookware policies other than those mentioned in this document. D. According to the objective pursued

Cookies and Personal Data Personal data collected by cookies can only be used to perform specific user-specific features on the site. Personal data is encrypted to prevent access by unauthorized persons.
Delete Cookies and Cancel

If you do not want to cook cookies at all, or want to use only certain cookies, please check your browser settings. You can use your browser settings to withdraw any consent you already have to use cookies at any time, and to delete previously accepted cookies. The Help section of your browser or the website contains detailed information about the cookie denial process for different browsers. Please note that by disabling cookies may be restricted access to certain features and portions of content on our site. To opt out of Google Analytics tracking on our websites, use If you want to opt out of third-party cookies for ads based on your interests, visit

What are web bookmarks

The web checker (also called a web beacon or pure GIF) is a transparent graphic image (typically 1 pixel x 1 pixel) that is inserted into online content, video or email, and allows a server to read a certain type of information from your device, when you viewed specific content or a specific email message.
When we use webblocksWe use and allow selected third parties to use webblocks (usually in combination with cookies) to summarize information about the use of our website by you, your emails or other communication tools, to measure performance, and to offer you relevant content and ads. For example, we can insert webmarks into email or newsletters to determine whether our messages are open, whether any action has been taken on them, and whether our mailing tools are working properly.

Cancel web bookmarks

Because web bookmarks are the same as any other content request included in the webpage creation, you can not deny or exclude them. You might have the option to deactivate the webmarks in your email messages by not downloading images contained in the messages you receive (this feature depends on the email software used on your PC). It should be borne in mind that this action will not always cancel the web checker or other tools to automatically collect data from an email message due to the specific features of the email software. For more information on this, see the information provided with the email software or the service provider. Web bookmarks may be suspended under certain circumstances by turning off cookies or changing the cookie settings in your browser.

Exercise your rights and contact with us
You have the right to access any personal data you have provided to us or which we store for you. You may also request correction, supplementation, limitation, transfer or deletion of your personal data, as well as require clarification regarding processing. In certain cases, your claim may be rejected on the basis of a law, for example when disclosure will disclose personal data to another person or when there is a legal prohibition on disclosing such information.

Right of access

You can ask us to confirm if we process your personal data and, if so, to request access to them. This is by sending a request to us on the email or address listed below.

Right to repair

You can ask us to correct your inaccurate personal data or to supplement those we already have.

Right of objection

If we process your data on our legitimate interest, you may at any time object to the processing of this personal data for that particular purpose.

Right to delete (the right to be forgotten) Under certain circumstances, you may ask us to delete your personal data and, if the law permits, we will do so as soon as possible. In that case, we will no longer be able to provide you with our services.
Right to restrict the processing You may ask us to limit the processing of your personal data. In this case, the relevant data will be tagged and will only be processed by us for certain purposes.

Right to data portability

Under certain circumstances, you may have the right to obtain your personal data you have provided us in a structured, often machine-readable format (eg in a digital format) and request that you transfer that data to another person, without us to prevent this if such a transfer is technically feasible.
Right to lodge a complaint with a supervisorIf you think your personal data rights have been violated, please contact us to see how to resolve the issue. You can also contact your local data protection authorities and file a complaint with them, in particular 
if you live in a European Union country of permanent residence or at the place of the alleged violation. In Bulgaria this is the Commission for Personal Data Protection: Address: Sofia 1592, "Prof. Tsvetan Lazarov "№ 2 Website: www.cpdp.bgElectronic mail: [email protected]: 00359 2 9153518

Contact us
We appreciate your opinion. If you have any questions or concerns regarding our Privacy Policy, the collection and use of your personal data, or in connection with a possible violation of our Privacy Policy, you may contact us at:
E-mail: [email protected] phone: 070080040 or at: Stara Zagora, 93A Patriarh Evtimii Blvd.

Changes to our Privacy Policy
If we make changes to our Privacy Policy, we will publish the updated text here and we will indicate the date of the last edit. If the changes are important and substantially alter our privacy practices, we will notify you by other means, such as by email or by posting a notice on our website and / or our social media pages before changes take effect The latest update of this Privacy Policy is from May 2018.
This Privacy Policy does not apply to third-party apps, products, services, websites or third-party social media features that are accessed through links provided through our website for your convenience. We encourage them to become familiar with the privacy policy of each site you enter before allowing you to collect data about you.



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